Shipping Policy

ORDER PROCESSING

Please allow 2 business days to process your order. Expect an email within 2 business days to let you know your order is on the way!

FLAT RATE SHIPPING

Orders are generally shipped within 2 business days using DHL for national and UPS for international shipping.

A flat-rate shipping fee of €3 applies to orders shipping within Germany.

A flat rate shipping of €1.90 applies to orders shipping to Poland.

A flat rate shipping of €3.90 applies to orders shipping to the following countries: Belgium, Luxembourg, Netherlands, Czechia.

A flat rate shipping of €4.90 applies to orders shipping to the following countries: Denmark, France, Austria, Finland, Monaco, Sweden.

A flat rate shipping of €5.90 applies to orders shipping to the United Kingdom.

A flat rate shipping of €6.90 applies to orders shipping to the following countries: Greece, Ireland, Italy, Portugal, Spain.

A flat rate shipping of €14.90 applies to orders shipping to the following countries: Switzerland, Liechtenstein, Norway.

A flat rate shipping of €3.90 applies to orders shipping to the following countries: Croatia, Slovenia, Slowakia, Bulgaria, Estonia, Latvia, Lithuania, Romania, Hungary.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ODYAS is not responsible for these charges if they are applied and are your responsibility as the customer.

We might provide free shipping for specific countries and during special marketing campaigns. Look out for clearly labeled promotions on our site for more details.

INTERNATIONAL SHIPPING

Countries not mentioned in the list above: We offer international shipping to most countries and our shipping rates are consistently updated on our online store. Shipping charges for your order will be calculated and displayed at checkout.

If you wish to inquire about shipping rates before checkout, kindly reach out to us through info@odyas.com or use our convenient contact form. Please be advised that additional fees will be applicable for deliveries to destinations outside the EU region.

REFUNDS, RETURNS AND EXCHANGES

We accept returns within 100 days of delivery for items in their original, unused condition and packaging. Items must be returned in their original, unused condition and packaging to be eligible for a refund. If you are deemed eligible for a refund, either a full refund, minus return shipping costs, will be issued or the item will be exchanged. However, customized or tailored items are ineligible for returns due to their unsuitability for resale. If you have already customized your item, please contact us directly. We are open to discussing potential resolutions on a case-by-case basis. Please note that heavily used or broken items may not qualify for a refund or an exchange. Please refer to our Return & Refund Policy for more information.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@odyas.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

 

If you have any further questions, please don't hesitate to contact us at info@odyas.com.